Entrevelle — Return & Refund Policy

Last updated: [27/07/26]

We want you to feel completely confident buying from Entrevelle. If something isn't right, here's exactly how we make it right.

Physical Products

Return window: You may return any physical product within 14 days of delivery, for any reason, provided it is unused, undamaged, and in its original packaging.

Your legal right to cancel: Under the UK Consumer Contracts Regulations, you also have the right to cancel your order within 14 days of receiving it, without giving a reason. If you cancel within this period, you then have a further 14 days to send the item back to us. To cancel, simply email us; you don't need a special form, a clear statement is enough.

Who pays for return shipping: Unless the item is faulty or was sent in error, the cost of returning it is your responsibility. We recommend using a tracked service, as we can't issue a refund for items lost in transit back to us.

Condition required: Items must be unused, in their original packaging, with any tags or seals intact. Items showing signs of use may only be eligible for a partial refund.

Faulty or Damaged Items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with your order number and a photo of the issue. We'll arrange a free replacement or full refund, including return shipping costs, at no expense to you.

Digital Products

Because digital products (templates, workbooks, and downloadable guides) are accessible immediately upon purchase, refunds are not available once a file has been downloaded. If you experience a technical issue accessing your download, contact us, and we'll resolve it or issue a refund at our discretion.

How to Start a Return

1. Email hello@entrevelle.com with your order number and the reason for return
2. We'll reply within 24–48 hours with return instructions
3. Once we receive and inspect your return, we'll process your refund

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Please note your bank or card provider may take additional time to show the refund on your statement.

International Returns

Customers outside the UK are responsible for return shipping costs and any customs charges incurred. We recommend contacting us before sending an international return so we can advise on the best method.

Exchanges

We don't currently offer direct exchanges. If you'd like a different size, colour, or product, please return your original item for a refund and place a new order.

Questions?

Reach out any time at hello@entrevelle.com — we reply within 24–48 hours.